At ZenPergolas.com, we take pride in the quality of our products and want our customers to enjoy them with confidence. Below is an outline of our warranty coverage:
Pergola Brackets – 5 Year Warranty
All metal pergola brackets purchased from ZenPergolas.com are covered by a 5-year warranty. This warranty guarantees that the brackets will be free from defects in materials and workmanship. If any issues arise within the 5-year period, we will repair or replace the defective parts at no cost to you.
Shade Canopies – 1 Year Warranty
Our shade canopies are covered by a 1-year warranty from the date of purchase. This warranty covers defects in materials and workmanship only. Please note that in order to ensure the longevity of your shade canopy:
- Wind protection: Shade canopies should be removed or secured in high winds exceeding 35 mph.
- Snow exposure: Shade canopies should never be exposed to snow or ice.
Failure to follow these guidelines may void the warranty.
Warranty Coverage & Process
If you encounter any issues with our products, please contact ZenPergolas.com, and we will assess the situation. In our sole discretion, we may choose to either repair or replace the defective parts at no cost to you. However, ZenPergolas.com is not responsible for any installation or labor costs associated with replacing parts.
Limitation of Liability
Our warranty is limited to the coverage outlined above and does not extend beyond the repair or replacement of defective parts. ZenPergolas.com is not liable for incidental, consequential, or special damages of any kind, whether caused by defects or any other reason.
Thank you for choosing ZenPergolas.com. We’re here to ensure your experience with our products is nothing short of excellent!